Shipping Policy

1. Scope and priority of order terms

This policy provides general information for B2B sample and production shipments arranged by or through BG Drinkware, including wholesale drinkware orders. The accepted quotation, purchase order, pro forma invoice, order confirmation or signed contract specifies the applicable shipping term, named place, cost allocation and special requirements. If an order document conflicts with this page, the accepted order document controls.

2. Shipping methods

When shipping custom water bottles in bulk, the shipping method depends on volume, urgency, destination and buyer instructions. Available methods may include:

• International express courier for samples and small urgent shipments.
• Air freight for time-sensitive commercial orders.
• Sea freight, including full-container or consolidated cargo, for larger orders.
• Rail or multimodal freight where commercially and operationally suitable.
• Collection by the buyer’s nominated forwarder or carrier.

We may recommend a route, but the final method and responsibility must be confirmed in writing.

3. Production and dispatch timing

Production lead time and transport time are separate. Unless otherwise agreed, production timing begins only after required payment, final specifications, artwork, packaging and samples have been approved and required materials are available. Dispatch dates and transit times are estimates, not guaranteed delivery dates, unless an expressly guaranteed service is accepted in writing.

4. Incoterms®, costs and risk

Where an Incoterms® 2020 rule is used, it should be stated with the named place or port and the version, for example “FCA [named place], Incoterms® 2020.” The agreed rule determines the allocation of transport obligations, costs and transfer of risk between buyer and seller.

Transport risk and ownership of the goods are separate matters. Risk transfers as stated in the agreed shipping term; ownership and payment rights are governed by the applicable order documents and law. Where the buyer nominates a carrier or forwarder, delays and charges caused by that provider are generally managed by the buyer unless otherwise agreed.

5. Freight quotations and additional charges

Freight quotations are based on the information available at the time, including estimated packed volume, weight, route, fuel and carrier charges. Final charges may change if the packed dimensions, destination, access conditions, customs requirements, storage, demurrage, inspection, security, remote-area or other third-party charges differ from the original assumptions. We will seek buyer approval for material changes where reasonably practicable.

6. Packaging and shipping marks

Goods, including custom stainless steel tumblers, are packed according to the approved packaging specification or our standard export packing where no special specification is agreed. Buyer-specific carton marks, pallet requirements, barcode labels, retail packaging and other packaging requirements must be supplied or approved before production deadlines. Additional packaging or fumigation requirements may affect cost and timing.

7. Customs, duties and import compliance

Responsibility for export clearance, import clearance, duties, taxes, licences, product registration and destination-country compliance depends on the agreed order and Incoterms® rule. Unless a written DDP or equivalent arrangement states otherwise, the buyer is generally responsible for destination import clearance, duties, taxes and local charges. Buyers should verify requirements with their customs broker before confirming an order.

8. Documents and tracking

Depending on the shipment, documents may include a commercial invoice, packing list, transport document, certificate of origin and agreed test or inspection records. Tracking or transport-reference information will be provided when issued by the carrier or forwarder. Original documents, special legalisation and destination-specific certificates must be agreed before shipment.

9. Delivery, inspection and claims

At delivery, inspect the number and condition of cartons before signing the carrier’s receipt. Record visible damage, shortage or tampering on the delivery document where possible and preserve packaging, labels, photos and video.

Notify BG Drinkware promptly and, for visible transport damage or shortage, preferably within seven calendar days. Carrier and insurance claim deadlines may be shorter. Claims relating to product quality are handled under our After-Sales Policy.

10. Delays beyond reasonable control

Weather, port congestion, customs examination, carrier disruption, labour action, public-health events, conflict, government action, power interruption and other events beyond reasonable control may delay production or transport. We will communicate known material delays and work with the buyer on practical alternatives, but we are not responsible for third-party delays to the extent permitted by the applicable agreement and law.

11. Address changes, storage and failed delivery

Shipping instructions must be complete and accurate. Address or consignee changes after booking may create additional cost or delay and may not always be possible. Storage, redelivery, port, demurrage or disposal charges caused by incomplete instructions, refused delivery or delayed clearance may be charged to the responsible party under the agreed shipping term.

12. Request a shipping plan

For an accurate route and freight estimate, provide the product, quantity, destination city and postal code, requested delivery date and preferred Incoterms® rule.

Email: ran@bluegreencup.com

Telephone: +86 151 5891 9004

For an existing shipment, contact our team with the order reference. For a new project, request a quote with the destination and estimated quantity.